Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email us at connect@orisaye.co.za for detailed instructions.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at connect@orisaye.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective, damaged or there is an error with your order.
Please send us an email at connect@orisaye.co.za to process your exchange and recieve detailed instructions.
Shipping returns
To return your product, please email us at connect@orisaye.co.za for our physical address.
We will cover all shipping costs for items that have a defect, or if there is an error with your order.
You will be responsible for paying for your own shipping costs for exchanging any item that has no fault.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at connect@orisaye.co.za for questions related to refunds and returns.